Delivery and Returns

Shipping

We only ship within the United Kingdom and Northen Ireland.

Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation.

Our orders are usually sent out via Royal Mail, twice weekly and should reach you within a 15 day period.

Refunds

Should you change your mind, your right to cancel begins on the date you place your order and ends 14 days from the day after you receive your product. 

You need not provide a reason for cancelling your order; however, you must email us at hello@hearduk.com to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

In circumstances where you have already received your products., you will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you.

Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.

Please note we are unable to accept refunds of the following:

  1. Items which cannot be returned for health and hygiene reasons, unless the item is returned to us unused and in a fully resealable condition with all seals in place and unbroken.
  2. Items which are personalised or made to your specification
  3. Products which are liable to deteriorate or expire rapidly.